How We Work With Our Customers

The Process begins with You

Click on our contact page for all the ways to reach us. We will set up an appointment for one of our project managers to come to your house at a convenient time to meet with you.

The Initial Visit:

During the initial visit we will:

  • Inspect the area requiring work
  • Give you our opinion on what needs to be done and what are some of your options as we show you samples of the product.
  • We encourage you to have lots of questions, and we will answer them the best we can – that’s what we are here for.
  • We will discuss our financial programs and payment options available to you.
  • We will leave you with our company folder that will contain pertinent product brochures, copy of insurance binder and other useful information.

We Appreciate the Opportunity to Work on your most Valuable Asset

Once you have decided to have Neponset Valley perform the services needed, the next step is to sign a detailed work agreement and schedule a work date. The initial start date will depend upon the type of service required and products to be individually manufactured to your house’s specification.

Installation Day

Project Manager will be on site. The project manager will be the first person you will meet the morning of the job

Do you need to be home during the work process?
Windows, Dormers, Doors, Additions and Room Remodeling – Yes, these types of services require us to be inside your home and we would prefer that some is there.
Roofs, Siding, Decks and any outside service – No, unless you prefer to be. Otherwise, go off to work or run errands.

Permits – if required – we will have already taken care of getting them.

Protecting your house during the work period – For Exterior work such as a roof replacement, we use large tarps that will cover your bushes and plants. For Interior work we ask that you remove any wall hangings, furniture and other items that would be in the area of work. Plastic drop sheets will be used inside to minimize dust and other elements from escaping to other rooms. Overall, we would ask that you make sure the work area is cleared of any items that may inhibit the progress of work.

Dumpster – The dumpster will be delivered the morning of the job. We strongly recommend that you remove your car from the garage and/or driveway the evening before the work is scheduled. The dumpster will be placed on pieces of wood so not to damage your driveway. Once the dumpster is delivered there will be no way to move it until the job is completed.

Material and Supplies – they will have been delivered the day before work begins or the morning of the schedule job.

What happens if it rains? If the work is an outdoor project like a roof replacement, we will contact you the morning of the start date to reschedule to a mutually convenient date.

We work until the job is done!

Once the job starts we work each day on your house until the job is complete. We don’t run off to another job and leave you hanging. Our crews have their own specific assignments.

How long will the job take? Each service is different and will vary in time. Here are a few examples:

  • Roof Replacements – average 1-2 days, depending on the size
  • Windows – windows are made to the specifications of your house. They can take up to 3 weeks to manufacture and 3-5 days to install depending on the total number.
  • Siding - a much more detailed job and can take 5 or more days depending on the size of the house.
  • Additions and Kitchen Remodeling – These projects can take several weeks depending on the scheduling of other needed services such as plumbers and electricians.

The project is completed – now for the Clean Up

The project may be done, but the job is not done until we leave your yard or the inside of your house as clean as we found it. Whether it is roofing nails, sawdust, or wood scraps we clean up after ourselves. A magnetic roller will be used to pick up any metal left on the ground. We give your home the same quality care we would give our own. The last to go is the dumpster that will leave the morning after the job is completed.

Final Step

The first person you met with is the last person you meet with. The project manager will review the final results with you to make sure you are 100% pleased with the outcome. Any last completion documents will be signed and final payment will take place. We look forward to serving your needs again in the future.